Shipping & Returns.
SHIPPING.
All pieces are shipped out in their own cardboard boxes.
I ship orders in black compostable padded mailers, where size allows (sadly these kinds of mailers are currently available in limited sizes), and smaller packages are sent out in black 50% recycled mailers. I am always looking for more ways to make my packaging as sustainable as possible.
I ship orders in black compostable padded mailers, where size allows (sadly these kinds of mailers are currently available in limited sizes), and smaller packages are sent out in black 50% recycled mailers. I am always looking for more ways to make my packaging as sustainable as possible.
All made to order pieces take up to 2-4 weeks to made and shipped out to you. If there are any manufacturing delays you will be contacted as soon as possible.
All one of a kind/ready to ship pieces will be shipped out within 1-2 weeks of ordering.
RETURNS.
I do not offer returns or refunds for change of mind.
Items that are faulty on arrival will be refunded and/or exchanged.
If an item does not fit correctly, you believe you have been mailed the wrong order, or your order is faulty on arrival please contact me through the websites contact page or you can directly email me at hex.arcana.jewellery@gmail.com to discuss things further.